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Service Contract for All Customers, Subscribers, Clients,
Resellers and Business Associates
Preliminaries: G.P.Techno Solutions ("gptechnosolutions.com"),
is a Web Presence Provider. The purpose of this Service
Agreement / Service Contract "the Agreement", "AUP" "Service
Contract", "Terms of Service" is to specify the terms,
conditions, and obligations which a customer agrees to accept by
his, her or its conduct of using the Services of www.gptechnosolutions.com for the registration and renewal of
the registration of a domain name, or by opening an account for
any of the entire range of services available with
www.gptechnosolutions.com for such purpose.
1. Definitions: As used in this Agreement, the following terms
have the following meanings:
a: "you" ,"your", customer and "Subscriber" refer to each
customer, that is, each person who avails or subscribes for any
of Services from G.P.Techno Solutions. or
www.gptechnosolutions.com
b: "Services" refers to the domain services, shared hosting
services, website designing services, dedicated servers, or any other products/services
provided by us as offered through gptechnosolutions.com.
c: "Account" means a wholesale account opened with
gptechnosolutions.com for the registration of domain names and
the payment for such registrations and any other
products/services; and
2. The Agreement: This Agreement explains our obligations to
you, and explains your obligations to us, for various Services.
By using our Services, you have agreed to establish an
account with us for such Services. When you use your account, or
permit someone else to use it for any purpose whatsoever
(whether or not we are notified of your having given
authorization to such third party to use your account), this
Agreement covers such use and the service sought or rendered. By
opening an account with M/s. G.P.Techno Solutions. or by
using any Services under this Agreement you acknowledge that you
have read, and you agree to be bound by all terms and conditions
of this Agreement, and any pertinent rules or
policies that are or may be published by us. If you do not wish
to be bound by these terms and conditions, you should not
proceed to place any information of any kind on G.P.Techno
Solutions's servers.
Acceptable Use Policy
G.P.Techno Solutions Acceptable Use Policy ("AUP") is enclosed
here to give our customers and users a clear understanding of
what G.P.Techno Solutions expects of them while using
the service. All users of G.P.Techno Solutions services: those
who access some of our Services but do not have accounts, as
well as those who pay a service fee to subscribe to the
Services, must comply with this AUP and our TOS (Terms of
Service).
Use of G.P.Techno Solutions Service constitutes acceptance and
agreement to G.P.Techno Solutions AUP as well as G.P.Techno
Solutions TOS (Terms of Service)
IMPORTANT NOTICE: *All Payments To G.P.Techno Solutions Are
Non-Refundable*
We support the uncensored flow of information and ideas over the
Internet and do not actively monitor subscriber activity under
normal circumstances. Similarly, we do not exercise
editorial control over the content of any web site, e-mail
transmission, newsgroups, or other material created or
accessible over or through the services, except for certain
proprietary Web
sites. However, in accordance with our TOS (Terms of Service),
we may remove any materials that, in our sole discretion, may be
illegal, may subject us to liability, or which may violate this
AUP. G.P.Techno Solutions may cooperate with
legal/administrative authorities in the investigation of any
suspected or alleged crime or civil wrongdoing. Your violation
of this AUP may
result in the suspension or immediate termination of either your
G.P.Techno Solutions account or other actions as detailed in
Section 3 WITHOUT PRIOR NOTICE.
This document is intended to provide a basic understanding of
G.P.Techno Solutions Acceptable Use Policy. The key guidelines
behind the establishment and enforcement of G.P.Techno
Solutions AUP are:
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Ensure trustworthy service to our customers
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Ensure privacy & security of our systems and network, as well as
the networks and systems of others
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Maintain our reputation as a responsible service provider
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Comply with existing laws
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Encourage responsible use of Internet and discourage activities
which reduce the usability and value of Internet services
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Preserve the value of Internet resources as a medium for free
expression and exchange of information
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Preserve the security & privacy of individual users
G.P.Techno Solutions intends to provide its customers access to
everything the Internet has to offer. While G.P.Techno Solutions
is firmly committed to the principles of free speech,
certain activities that may be damaging to the resources of both
G.P.Techno Solutions and the Internet and cannot be permitted
under the guise of free speech. The resources of
G.P.Techno Solutions and Internet are not unlimited, and abuse
of these resources by one user has a negative impact on the
entire community.
We do not routinely monitor the activity of accounts except for
measurements of system utilization and the preparation of
billing records. However, in our efforts to promote good
citizenship within the Internet community, we will respond
appropriately if we detect any inappropriate use of our service.
You may not use your virtual site or server to publish material,
which G.P.Techno Solutions determines, at its sole discretion,
to be unlawful, indecent or objectionable. For purposes of
this policy, "material" refers to all forms of communications
including graphics (including illustrations, images,
photographs, logos, drawings,), narrative descriptions,
executable programs,
video recordings, and audio recordings.
If a G.P.Techno Solutions account is used to violate the
Acceptable Use Policy or our TOS, we reserve the right to
terminate your service without notice. We prefer to advise
customers of
inappropriate behavior and any necessary corrective action,
however, flagrant violations of the Acceptable Use Policy will
result in immediate termination of service. Our failure to
enforce
this policy, for whatever reason, shall not be construed as a
waiver of our right to do so at any time.
As a member of our network community, you must use your Internet
access responsibly. If you have any questions regarding this
policy, please contact us at
abuse@gptechnosolutions.com
VIOLATIONS OF G.P.Techno Solutions ACCEPTABLE USE POLICY
The following constitute violations of this AUP:
Illegal use: G.P.Techno Solutions services may not be used for
unlawful purposes, or in support of illegal activities.
G.P.Techno Solutions reserves the right to cooperate with legal
authorities or authorized administrative bodies in the
investigation of any suspected civil wrongdoing or crime.
Harm to minors: Use of G.P.Techno Solutions service to harm, or
attempt to harm, minors in any way, including, but not limited
to pedophilic cases and child pornography. Any account
found to host child pornography or linking to the same will be
removed from our network immediately without prior notice
whatsoever. Upon a second violation the account will be
immediately terminated without notice. Severe cases can result
in immediate termination. Any implication of underage child
content or misleading information perceived to be child
pornography will result in the same penalties. All violations
will be reported to the proper law enforcement agency. Any
account discovered to host "Lolita" type content or linking to
the
same will be given one hour to remove the offending
content/domain.
Harassment: Use of G.P.Techno Solutions service to transmit any
material (by e-mail, uploading, posting or otherwise) that
harasses another.
Fraudulent activity: Use of G.P.Techno Solutions service to make
fraudulent offers to buy or sell, items, or services, or to
advance any type of financial scam such as "ponzi schemes,"
"chain letters" and "pyramid schemes."
Threats: Use of G.P.Techno Solutions service to transmit any
material (by e-mail, posting uploading or otherwise) that
threatens or encourages bodily harm and/or destruction of
property.
Forgery or impersonation: Adding, removing or modifying
identifying network header information in an effort to mislead
or deceive is prohibited. Attempting to impersonate somebody
by using forged headers or other identifying information is
prohibited. The use of anonymous remailers or nicknames does not
constitute impersonation.
Unsolicited commercial e-mail / Unsolicited bulk e-mail (SPAM)
Our servers may not be the intermediary, source, or destination
address involved in the transmission of spam, mail bombs
or flames. Your domain may not be referenced as reply-to
address, originator, intermediary, or in any of the above. SPAM
/illegal content advertising sites on other servers which in
turn
contain links to a domain on our servers is prohibited. Any mass
unsolicited message in the mediums of Newsgroups and Email would
be considered spam by us. You will not use your
account for any bulk-mailing carried out for a third party
including and not limited to another domain off our network. If
you are found to have spammed, then we shall immediately,
without
warning, disable your account. Additionally we will impose a
$250 penalty for each spam policy violation. Penalty for
subsequent violations will be higher. We reserve the right to
cancel
or refuse service to known spammers. Lastly, we reserve the
ultimate right to determine what violates this policy.
On shared hosting we allow 25 mails with in 5 minute
including(to,cc,bcc) and it is for per domain. And you will have
to use SMTP Authentication to send mail from your website.
IMPORTANT NOTICE:
BEGINNING WITH IMMEDIATE EFFECT, anyone website that supports
spammers or cause any of our IP space to be listed in any of the
various Spam Databases will have their account
immediately removed from our network. The account will not be
reactivated until such time that you agree to remove ANY and
ALL
traces of the offending material immediately upon
reconnection and agree to allow us access to the server to
confirm that all material has beenCOMPLETELY removed. Severe
violations may result in permanent and immediate removal of
the server from our network without any notice to the customer.
Any account guilty of a second violation WILL be immediately and
permanently removed from our network without notice.
E-mail / News Bombing: Malicious intent to block another
person's use of e-mail services or news will result in the
immediate termination of the offending G.P.Techno Solutions
account
E-mail / Message Forging: Forging any message header, in part or
whole, of any electronic transmission, passing or originating
through G.P.Techno Solutions service is in violation of
this AUP.
Usenet SPAMing: G.P.Techno Solutions has a zero tolerance policy
for the use of its network for the posting of
messages/commercial advertisements, which violate the
regulations,
rules, FAQs or charter of any newsgroups or mailing list.
Commercial messages that are appropriate under the rules of a
newsgroup or mailing list or that are solicited by the
recipients are
permitted.
Unauthorized access: Use of G.P.Techno Solutions service to
access, or to attempt to access, the accounts of others, or to
penetrate, or attempt to penetrate, security measures of
G.P.Techno Solutions's or another entity's computer hardware or
software, telecommunications system or electronic communications
system, whether or not the intrusion results in the
corruption or loss of data, is expressly prohibited and the
offending account is liable to immediate termination.
Copyright or trademark infringement: Use of G.P.Techno Solutions
service to transmit any material (by e-mail, posting, uploading,
hot linking, directly linking or otherwise) that infringes
any trademark, copyright trade secret, patent, or other
proprietary rights of any third party, including, but not
limited to, the unauthorized copying of copyrighted material,
the digitization
and distribution of photographs from books, magazines, or other
copyrighted sources, and the unauthorized transmission of
copyrighted software will be considered a trademark or
copyright infringement.
Collection of personal data: Use of G.P.Techno Solutions service
to collect, or endeavor to collect, personal information about
third parties without their knowledge or consent is
violation of this Acceptable usage policy.
Network disruptions and unfriendly activity: Use of G.P.Techno
Solutions service for any activity which affects the ability of
other people or systems to use G.P.Techno Solutions
Services or the Internet is not allowed to customers. This
includes "denial of service" (DOS) attacks against another
network host or individual user. Interference with or disruption
of
other network users, services or equipment is prohibited. It is
the customer's responsibility to ensure that their network is
configured in a secure manner. A customer may not, through
action or inaction, allow others to use their network for
illegal or inappropriate actions. A Subscriber may not permit
their network, through action or inaction, to be configured in
such a
way that gives a third party the capability to use their network
in an inappropriate or illegal manner. Unauthorized entry and/or
use of another company and/or individual's computer
system will result in immediate account termination. G.P.Techno
Solutions will not tolerate any customer attempting to access
the accounts of others, or penetrate security measures of
other systems, whether or not the intrusion results in
corruption or loss of data.
Net Send Spam: The use of the net send utility to send
unsolicited bulk communication is prohibited. This technique may
result in account suspension or termination. Violations of this
policy carry severe penalties, including termination of service.
Fraud: Involves a knowing misrepresentation or misleading
statement, writing or activity made with the intent that the
person receiving it will act upon it.
Infringement of Copyright, Patent, Trademark, Trade Secret, or
Intellectual Property Right: Distribution and/or posting of
copyrighted or the aforementioned infringements will not be tolerated.
Distribution of Viruses: Intentional distributions of software
that attempts to and/or causes damage, annoyance or harassment,
to persons, data, and/or computer systems are
prohibited. Such an offense will result in the immediate
termination of the offending account.
Third Party Accountability: G.P.Techno Solutions subscribers
will be held accountable and liable for any activity by third
parties, using their account, that violates guidelines created
within this Acceptable Use Policy.
Violation of G.P.Techno Solutions Virtual Accounts: It is in
absolutely forbidden in every way to host pornographic content
or IRC servers on Virtual Server Accounts. Virtual Server
Accounts found hosting this material will be subject to
immediate cancellation without refund.
IRC networks: Hosting an IRC server is absolutely forbidden that
is part of or connected to another IRC network or server.
Servers found to be connecting to or part of these IRC
networks will be immediately removed from our network without
any prior notice. The server will not be reconnected to the
network until such time that you agree to fully remove any and
all traces of the irc server, and agree to let us have access to
your server to confirm that the content has been completely
removed. Any server guilty of a second violation will result in
immediate account termination.
Domains Chargeback Resolution: If the fee or payment for a
domain or set of domains is charged back, G.P.Techno Solutions
has the right to take control of the domain or set of domains
that was paid for by the disputed charge. G.P.Techno Solutions
will change the domain account information as needed to take
control of the domain or set of domains. The user is not
guaranteed to be contacted in the event that a chargeback is
received.
Peer to Peer Software (File Sharing): The use of Peer to Peer or
file sharing software to permit the copying, sharing or
distribution of unauthorized copyrighted material on G.P.Techno
Solutions service is totally prohibited. Use of such software
could result in suspension of service.
Security
You are responsible for any misuse of your account, even if the
inappropriate activity was committed by a family member, guest,
friend, or your employee. Therefore, you must take proper
steps to ensure that others do not gain unauthorized access to
your account. In addition, you may not use your account to
breach security of another account or try to gain unauthorized
access to another network or server.
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Your password grants access to your account. It is your
responsibility to keep your password secure.
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Sharing your account access and passwords with unauthorized
users is prohibited. You should take care to prevent others from
using your account since you will be held responsible
for such use.
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You must adopt adequate security measures to prevent or minimize
unauthorized use of your account.
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Attempting to obtain another user's account password is strictly
prohibited, and may result in termination of service.
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You may not attempt to circumvent user authentication or
security of any host, account or network. This includes, but is
not limited to, accessing data not intended for you, logging
into or making use of a server or account you are not expressly
authorized to access, or probing the security of other networks.
Use or distribution of tools designed for compromising
security is prohibited. Examples of these tools include, however
are not limited to cracking tools, password guessing programs or
network probing tools.
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You may not attempt to interfere with service to any host, user
or network ("denial of service attacks"). This includes, but is
not limited to, "flooding" of networks, attempts to "crash" a
host and deliberate attempts to overload a service.
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Users who violate network or systems security may incur civil or
criminal civil liability. G.P.Techno Solutions will cooperate
fully with investigations of violations of network or system
security at other sites, including cooperating with law
enforcement authorities in the investigation of suspected
criminal violations.
Network Performance
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G.P.Techno Solutions accounts operate on shared resources.
Excessive use/abuse of these shared network resources by one
customer may have a negative impact on all other
subscribers or customers. Misuse of network resources in a
manner which impairs network performance is prohibited by this
policy and may result in termination of your account.
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Basic and Standard Customer agrees that he/she shall not use
more than 5% of CPU processing and / or More than 50 Mb of RAM
on any of G.P.Techno Solutions shared hosting
servers. Also Unlimited Customer agrees that he/she shall not
use more than 7% of CPU processing and /or More than 100 Mb of
RAM on any of G.P.Techno Solutions shared hosting
servers. Any violation of this policy may result in corrective
action by G.P.Techno Solutions, in its sole reasonable
discretion, including assessment of additional standard charges,disconnection or discontinuance of any and all services, or
termination of this service.
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You are prohibited from excessive consumption of resources,
including CPU time, disk space, memory, and session time. You
may not use resource-intensive programs which negatively
impact other customers or the performances of G.P.Techno
Solutions systems or networks. G.P.Techno Solutions reserves the
right to terminate or limit such activities.
Backup of Data
Your use of the service is purely at your sole risk. G.P.Techno
Solutions is not responsible for files and data residing on your
account. You agree to take full responsibility for files and
data transferred and to maintain all appropriate backup of files
and data stored on G.P.Techno Solutions servers, unless
otherwise specified depending on the account type.
Nameservers and Servers
It is client's responsibility to change the nameservers. The
propagation time for changes to reflect would be 48-72 hours and
it can even exceed due to registry problems, ISP issues or
technical factors whatsoever. The company in all such cases
cannot and shall not be held liable to for changing of
nameservers or any delay associated with it. No complaint
tickets in this
regard shall be entertained also.
All genuine and valid password reset requests from owners
originating from member control panel shall be processed and
completed. In case of any disputes, the FTP log and other
system specific details shall be made available to concerned
government authorities, if a proper request is received from
concerned authority.
The company can change its hosted servers at any time as per its
necessary technical requirements and shall not be liable to
update clients about such steps. Nor shall the company be
under any obligation to notify clients about any technical
emergency or server downtimes.
Our SLA agreement of 99.99% uptime is applicable only to Network
availability and it does not take into account elements like
emergency downtimes and Hardware failure.
Identification Information
You agree that you as the person legally responsible for use of
this account are at least 18 years of age. You agree to supply
G.P.Techno Solutions with a current and truthful name, postal
address and telephone number for our records, and you have a
continued obligation to keep this information current. You also
agree that you are an authorized user of any credit card that
you supply to us and agree that we have an obligation to fully
investigate any possible fraudulent credit card use.
Refusal or Discontinuation of Service
G.P.Techno Solutions reserves the right to refuse or discontinue
service to anyone at G.P.Techno Solutions's sole discretion
after giving a notice of 15 days. G.P.Techno Solutions may
deny you access to all or part of the service without notice if
you engage in any conduct or activities that G.P.Techno
Solutions in its sole discretion believes violates any of the
terms and
conditions in this agreement. G.P.Techno Solutions shall have no
responsibility to notify any third-party providers of services,
merchandise, or information, nor any responsibility for any
consequences resulting from such discontinuance or lack of
notification.
No Warranties
G.P.Techno Solutions makes no warranties or representations of
any kind for the services being offered. The service is provided
on an "as is" and "as available" basis without warranties
of any kind, either express or implied, including but not
limited to warranties of title, non-infringement, or implied
warranties of merchantability or fitness for a particular
purpose. No advice
or information given G.P.Techno Solutions . or its employees
shall create a warranty. G.P.Techno Solutions provides no
warranty that the service will be uninterrupted or error free or
that
any information, software or other material accessible on the
service is free from viruses or other harmful components. Under
no circumstances shall G.P.Techno Solutions be liable for any
direct, indirect, special, punitive, or consequential damages
that result in any way from your use of or inability to use the
service, or for third parties' use of the service to access your
Web
space, or to access the Internet or any part thereof, or your or
any third parties' reliance on or use of information, services,
or merchandise provided on or through the service, or that
result
from mistakes, omissions, interruptions, deletion of files,
errors, defects, delays in operation or transmission, or any
failure of performance. If you are dissatisfied with G.P.Techno
Solutions service or any of its terms, conditions, rules,
policies, guidelines, or practices, your sole and exclusive
remedy is to discontinue using the service.
You understand that by placing information on G.P.Techno
Solutions's servers that such information becomes available to
all Internet users and that G.P.Techno Solutions .has no way of
limiting or restricting access to such information or protecting
such information from copyright infringement. You assume total
responsibility and risk for your use of G.P.Techno Solutions
servers and the Internet. It is solely your responsibility to
evaluate the accuracy, completeness, and usefulness of all
opinions, advice, services and other information, and the
quality and
merchantability of all merchandise provided through G.P.Techno
Solutions .or on the Internet generally.
Agreement for Domain Name's Change of Registrant
This Domain Name's Change of Registrant Agreement ("Agreement")
is by and between www.gptechnosolutions.com ("G.P.Techno
Solutions") a Ranchi-based company and you, your
heirs, agents, successors and assigns ("You"), and is made
effective as of the date of electronic execution. This Agreement
sets forth the terms and conditions of Your use of G.P.Techno
Solutions's Change of Registration and represents the entire
agreement between You and G.P.Techno Solutions. This Agreement
sets forth the terms and conditions of transferring a
registered domain name from the current Registrant ("Current
Registrant") to the new registrant ("New Registrant"). By
participating in this transaction, You acknowledge that You have
read, understand and agree to be bound by all the terms and
conditions of this Agreement, including our dispute policy below
along with any new, additional or different terms, policies or
conditions, including the Terms of Service which G.P.Techno
Solutions may establish from time to time.
In addition to transactions entered into by You on Your behalf`,
You also agree to be bound by the terms of this Agreement for
transactions entered into on Your behalf by anyone acting
as Your Agent, and transactions entered into by anyone who uses
the account You've established with G.P.Techno Solutions,
whether or not the transactions were in Your behalf.
You acknowledge that G.P.Techno Solutions or its licensor is a
registrar bound by an agreement between G.P.Techno Solutions or
its licensor and the ICANN. You agree that G.P.Techno
Solutions or its licensor may modify such agreement in order to
comply with applicable law and the terms and conditions set
forth by the Internet ICANN and/or the Registry
Administrator chosen by ICANN, as well as any registration rules
or policies that may be published from time to time by
G.P.Techno Solutions or its licensor.
1. G.P.Techno Solutions's Role in this transaction
The Current Registrant and The New Registrant both agree they
are entering into this Agreement of their own free will. The
Current Registrant and the New Registrant acknowledge and
agree G.P.Techno Solutions's sole role in connection with this
Agreement is as processor of the transfer of the registration
for the Domain Name and G.P.Techno Solutions's only
responsibility under this Agreement will be to process the
electronic transfer of the registration for the Domain Name. The
Current Registrant and New Registrant assume full responsibility
for the legal validity of the transfer of the Domain Name. Once
the Current Registrant initiates the Change of Registrant
Request, G.P.Techno Solutions will send a confirmation email to
the
New Registrant. You acknowledge and agree the New Registrant
must log into its account and confirm the terms of the domain
name change within ten (10) days of receipt of this email. In
the event the New Registrant fails to confirm the change within
such ten (10) day period, You acknowledge and agree the transfer
will not occur and both the transaction ID and the
security code for the transfer shall expire, requiring the
Current Registrant to begin the process anew.
Upon completion of the Change of Registrant of the Domain Name,
G.P.Techno Solutions will send an email to the Current
Registrant confirming the change of Registrant contemplated by
this Agreement. If the Current Registrant has any objection to
the change of Registrant whatsoever, the Current Registrant
assumes all responsibility for responding to such email and
notifying G.P.Techno Solutions of any objection within fifteen
(15) calendar days. The Current Registrant agrees to release,
indemnify and hold G.P.Techno Solutions harmless for any
issues that arise as a result of an improper change of
Registrant, whether intentionally or unintentionally initiated,
whether by the Current Registrant or others acting on its
behalf. The
domain name may not be transferred to another registrar within
sixty (60) days of the completion of the change of Registrant
transaction (the "Transfer Prohibition Period"). In the event
the domain name is subject to another change of Registrant
within the Transfer Prohibition Period, the 60-day Transfer
Prohibition Period will begin again upon completion of the
subsequent change of Registrant transaction.
2. Legal agreements
Current Registrant acknowledges entering into a Domain Name
Registration Agreement (hereinafter referred to as "Registration
Agreement") with G.P.Techno Solutions. The Current
Registrant releases and discharges G.P.Techno Solutions from any
and all obligations and liabilities to it under the Registration
Agreement. Current Registrant acknowledges that it is not
due the refund of any fees previously paid to G.P.Techno
Solutions under the Registration Agreement or entitled to
receive any other fees or funds previously paid to G.P.Techno
Solutions. The New Registrant agrees to be bound by the
agreements governing all domain names registered through
G.P.Techno Solutions as found here, including the Domain Name
Registration Agreement; the Uniform Domain Name Dispute
Resolution Policy; this Agreement; and G.P.Techno Solutions's
policies and procedures as posted on its web site. The New
Registrant hereby agrees that all rights and liabilities of
Current Registrant under the Registration Agreement are hereby
transferred and assigned to New Registrant.
3. Representations and warranties of current registrant and new
registrant
The individuals who electronically execute this Agreement on
behalf of the Current Registrant and the New Registrant hereby
represent and warrant that they have the right, power, legal
capacity and appropriate authority to enter into this Agreement
on behalf of the entities and/or the persons for which they sign
below, and that they own and have not transferred to any
other person or entity any of the rights, claims or interests
that are the subject of this Agreement.
4. Successors and assigns
This Agreement and all of its terms shall be binding upon and
inure to the benefit of the Current Registrant, the New
Registrant and their successors, assigns, principals, agents and
employees and G.P.Techno Solutions. There are no third-party
beneficiaries of this Agreement.
5 Provisions specific to .In registrations
You, the Registrant, shall indemnify and hold harmless .IN
Registry, and its directors, officers, employees,
representatives, agents, affiliates, and stockholders from and
against any and all
claims, suits, actions, other proceedings, damages, liabilities,
costs and expenses of any kind, including without limitation
reasonable legal fees and expenses, arising out of or relating
to
the Registrant's (i) .IN domain name registration and (ii) use
of any .IN registered domain name.
The New Registrant certifies that it meets the following Nexus
Requirements to qualify to register to use domain name.
A. Registrants must be either:
1. A natural person (i) who is an Indian citizen, (ii) who is a
permanent resident of the India or any of its possessions or
territories, or (ii) whose primary place of domicile is in the
India or
any other nation or,
2. A foreign entity or organization that has a bona fide
presence in India or any of its possession or territories that
also (i) regularly engages in lawful activities (sales of goods
or services
or other business, commercial or non-commercial including
not-for-profit activities) in India, or (ii) maintains an office
or other property within the India.
B. The name servers listed for all .IN domain names must be
based within the India or any of its possessions or territories.
The New Registrant further certifies that G.P.Techno Solutions
has requested specific information regarding how the Registrant
meets the Nexus requirement and that Registrant has
willingly volunteered such information. The New Registrant
understands and agrees that such information will be verified
and will be shared with the .In Registry.
The New Registrant understands and agrees that if such
information cannot be verified, or if the New Registrant fails
to continue to abide by the Nexus Requirements, the registered
Domain Name shall be subject to immediate cancellation.
6. G.P.Techno Solutions has no liability to new registrant for
validity of transfer
The New Registrant assumes full and complete responsibility for
and agrees G.P.Techno Solutions shall have no liability for:
-
Current Registrant's actual registration of the Domain Name.
-
Current Registrant's legal right and ability to transfer
registration of the Domain Name to New Registrant.
-
Any and all situations existing prior to this Agreement or that
may arise which cause the transfer of registration of the Domain
Name to New Registrant to either be delayed or not to take
place.
-
The validity and/or enforceability of New Registrant's
entitlement to the registration of Domain Name when the transfer
is consummated.
7. Limitation of G.P.Techno Solutions's liability
In addition to the limitation of liability provided in the terms
of service agreement, both the current registrant and the new
registrant agree G.P.Techno Solutions shall not be liable under
any circumstance for (a) suspension, loss, or modification of
the domain name registration, regardless of the actions of any
party to this agreement, (b) use of the domain name
registration,
or the inability to use or benefit from the domain name
registration, by any party to this agreement, (c) interruption
of business of either the new or current registrant, (d) access
delays or
interruptions of access to G.P.Techno Solutions's web site or to
any other web sites, (e) the non-delivery, mis-delivery,
corruption, destruction or other modification of data, (f) the
processing of this application or any other application for
service or request for service from G.P.Techno Solutions, or (g)
application of any dispute policy or the policies and procedures
as adopted by ICANN, ICANN's successors or any other regulatory
body.
Uniform Domain Name Dispute Resolution Policy
(As Approved by ICANN on October 24, 1999)
1. Purpose
This Domain Name Dispute Resolution Policy (the "Policy") has
been adopted by the Internet Corporation for Assigned Names and
Numbers ("ICANN"), is incorporated by reference into
your Registration Agreement, and sets forth the terms and
conditions in connection with a dispute between you and any
party other than us (the registrar) over the registration and
use of
an Internet domain name registered by you. Proceedings under
Paragraph 4 of this Policy will be conducted according to the
Rules for Uniform Domain Name Dispute Resolution Policy
(the "Rules of Procedure"), which are available at dispute
policy, and the selected administrative-dispute-resolution
service provider's supplemental rules.
2. Your Representations
By applying to register a domain name, or by asking us to
maintain or renew a domain name registration, you hereby
represent and warrant to us that (a) the statements that you
made in
your Registration Agreement are complete and accurate; (b) to
your knowledge, the registration of the domain name will not
infringe upon or otherwise violate the rights of any third
party;
(c) you are not registering the domain name for an unlawful
purpose; and (d) you will not knowingly use the domain name in
violation of any applicable laws or regulations. It is your
responsibility to determine whether your domain name
registration infringes or violates someone else's rights.
3. Cancellations, Transfers, and Changes
We will cancel, transfer or otherwise make changes to domain
name registrations under the following circumstances:
a. subject to the provisions of Paragraph 8, our receipt of
written or appropriate electronic instructions from you or your
authorized agent to take such action;
b. our receipt of an order from a court or arbitral tribunal, in
each case of competent jurisdiction, requiring such action;
and/or
c. our receipt of a decision of an Administrative Panel
requiring such action in any administrative proceeding to which
you were a party and which was conducted under this Policy or a
later version of this Policy adopted by ICANN. (See Paragraph
4(i) and (k) below.)
We may also cancel, transfer or otherwise make changes to a
domain name registration in accordance with the terms of your
Registration Agreement or other legal requirements.
4. Mandatory administrative proceeding in all such cases before
This Paragraph sets forth the type of disputes for which you are
required to submit to a mandatory administrative proceeding.
These proceedings will be conducted before one of the
administrative-dispute-resolution service providers listed at
http://www.icann.org/udrp/approved-providers.htm (each, a
"Provider").
a. Applicable Disputes. You are required to submit to a
mandatory administrative proceeding in the event that a third
party (a "complainant") asserts to the applicable Provider, in
compliance with the Rules of Procedure, that
-
your domain name is identical or confusingly similar to a
trademark or service mark in which the complainant has rights;
and
-
you have no rights or legitimate interests in respect of the
domain name; and
-
your domain name has been registered and is being used in bad
faith.
In the administrative proceeding, the complainant must prove
that each of these three (3) elements are present.
b. Evidence of Registration and Use in Bad Faith. For the
purposes of Paragraph 4(a)(iii), the following circumstances, in
particular but without limitation, if found by the Panel to be
present, shall be evidence of the registration and use of a
domain name in bad faith:
-
circumstances indicating that you have registered or you have
acquired the domain name primarily for the purpose of selling,
renting, or otherwise transferring the domain name
registration to the complainant who is the owner of the
trademark or service mark or to a competitor of that
complainant, for valuable consideration in excess of your
documented
out-of-pocket costs directly related to the domain name; or
-
you have registered the domain name in order to prevent the
owner of the trademark or service mark from reflecting the mark
in a corresponding domain name, provided that you have
engaged in a pattern of such conduct; or
-
you have registered the domain name primarily for the purpose of
disrupting the business of a competitor; or
-
by using the domain name, you have intentionally attempted to
attract, for commercial gain, Internet users to your web site or
other on-line location, by creating a likelihood of confusion
with the complainant's mark as to the source, sponsorship,
affiliation, or endorsement of your web site or location or of a
product or service on your web site or location.
c. How to Demonstrate Your Rights to and Legitimate Interests in
the Domain Name in Responding to a Complaint. When you receive a
complaint, you should refer to Paragraph 5 of the
Rules of Procedure in determining how your response should be
prepared. Any of the following circumstances, in particular but
without limitation, if found by the Panel to be proved
based on its evaluation of all evidence presented, shall
demonstrate your rights or legitimate interests to the domain
name for purposes of Paragraph 4(a)(ii):
-
before any notice to you of the dispute, your use of, or
demonstrable preparations to use, the domain name or a name
corresponding to the domain name in connection with a bona fide
offering of goods or services; or
-
you (as an individual, business, or other organization) have
been commonly known by the domain name, even if you have
acquired no trademark or service mark rights; or
you are making a legitimate noncommercial or fair use of the
domain name, without intent for commercial gain to misleadingly
divert consumers or to tarnish the trademark or service mark
at issue.
d. Selection of Provider. The complainant shall select the
Provider from among those approved by ICANN by submitting the
complaint to that Provider. The selected Provider will
administer the proceeding, except in cases of consolidation as
described in Paragraph 4(f).
e. Initiation of Proceeding and Process and Appointment of
Administrative Panel. The Rules of Procedure state the process
for initiating and conducting a proceeding and for appointing
the panel that will decide the dispute (the "Administrative
Panel").
f. Consolidation. In the event of multiple disputes between you
and a complainant, either you or the complainant may petition to
consolidate the disputes before a single Administrative
Panel. This petition shall be made to the first Administrative
Panel appointed to hear a pending dispute between the parties.
This Administrative Panel may consolidate before it any or all
such disputes in its sole discretion, provided that the disputes
being consolidated are governed by this Policy or a later
version of this Policy adopted by ICANN.
g. Fees. All fees charged by a Provider in connection with any
dispute before an Administrative Panel pursuant to this Policy
shall be paid by the complainant, except in cases where you
elect to expand the Administrative Panel from one to three
panelists as provided in Paragraph 5(b)(iv) of the Rules of
Procedure, in which case all fees will be split evenly by you
and the
complainant.
h. Our Involvement in Administrative Proceedings. We do not, and
will not, participate in the administration or conduct of any
proceeding before an Administrative Panel. In addition, we
will not be liable as a result of any decisions rendered by the
Administrative Panel.
i. Remedies. The remedies available to a complainant pursuant to
any proceeding before an Administrative Panel shall be limited
to requiring the cancellation of your domain name or the
transfer of your domain name registration to the complainant.
j. Notification and Publication. The Provider shall notify us of
any decision made by an Administrative Panel with respect to a
domain name you have registered with us. All decisions
under this Policy will be published in full over the Internet,
except when an Administrative Panel determines in an exceptional
case to redact portions of its decision.
k. Availability of Court Proceedings. The mandatory
administrative proceeding requirements set forth in Paragraph 4
shall not prevent either you or the complainant from submitting
the
dispute to a court of competent jurisdiction for independent
resolution before such mandatory administrative proceeding is
commenced or after such proceeding is concluded. If an
Administrative Panel decides that your domain name registration
should be canceled or transferred, we will wait ten (10)
business days (as observed in the location of our principal
office)
after we are informed by the applicable Provider of the
Administrative Panel's decision before implementing that
decision. We will then implement the decision unless we have
received
from you during that ten (10) business day period official
documentation (such as a copy of a complaint, file-stamped by
the clerk of the court) that you have commenced a lawsuit
against
the complainant in a jurisdiction to which the complainant has
submitted under Paragraph 3(b)(xiii) of the Rules of Procedure.
(In general, that jurisdiction is either the location of our
principal office or of your address as shown in our Whois
database. See Paragraphs 1 and 3(b)(xiii) of the Rules of
Procedure for details.) If we receive such documentation within
the ten
(10) business day period, we will not implement the
Administrative Panel's decision, and we will take no further
action, until we receive (i) evidence satisfactory to us of a
resolution
between the parties; (ii) evidence satisfactory to us that your
lawsuit has been dismissed or withdrawn; or (iii) a copy of an
order from such court dismissing your lawsuit or ordering that
you do not have the right to continue to use your domain name.
5. All other disputes and litigation
All other disputes between you and any party other than us
regarding your domain name registration that are not brought
pursuant to the mandatory administrative proceeding provisions
of Paragraph 4 shall be resolved between you and such other
party through any court, arbitration or other proceeding that
may be available.
6. Our involvement in disputes
We will not participate in any way in any dispute between you
and any party other than us regarding the registration and use
of your domain name. You shall not name us as a party or
otherwise include us in any such proceeding. In the event that
we are named as a party in any such proceeding, we reserve the
right to raise any and all defenses deemed appropriate, and
to take any other action necessary to defend ourselves.
7. Maintaining the status quo
We will not cancel, transfer, activate, deactivate, or otherwise
change the status of any domain name registration under this
Policy except as provided in Paragraph 3 above.
8. Transfers during a dispute
Transfers of a Domain Name to a New Holder
You may not transfer your domain name registration to another
holder (i) during a pending administrative proceeding brought
pursuant to Paragraph 4 or for a period of fifteen (15)
business days (as observed in the location of our principal
place of business) after such proceeding is concluded; or (ii)
during a pending court proceeding or arbitration commenced
regarding your domain name unless the party to whom the domain
name registration is being transferred agrees, in writing, to be
bound by the decision of the court or arbitrator. We
reserve the right to cancel any transfer of a domain name
registration to another holder that is made in violation of this
subparagraph.
Changing Registrars
You may not transfer your domain name registration to another
registrar during a pending administrative proceeding brought
pursuant to Paragraph 4 or for a period of fifteen (15)
business days (as observed in the location of our principal
place of business) after such proceeding is concluded. You may
transfer administration of your domain name registration to
another registrar during a pending court action or arbitration,
provided that the domain name you have registered with us shall
continue to be subject to the proceedings commenced
against you in accordance with the terms of this Policy. In the
event that you transfer a domain name registration to us during
the pendency of a court action or arbitration, such dispute
shall remain subject to the domain name dispute policy of the
registrar from which the domain name registration was
transferred.
9. Policy modifications
We reserve the right to modify this Policy at any time with the
permission of ICANN. We will post our revised Policy at this
location at least thirty (30) calendar days before it becomes
effective. Unless this Policy has already been invoked by the
submission of a complaint to a Provider, in which event the
version of the Policy in effect at the time it was invoked will
apply
to you until the dispute is over, all such changes will be
binding upon you with respect to any domain name registration
dispute, whether the dispute arose before, on or after the
effective
date of our change. In the event that you object to a change in
this Policy, your sole remedy is to cancel your domain name
registration with us, provided that you will not be entitled to
a
refund of any fees you paid to us. The revised Policy will apply
to you until you cancel your domain name registration.
Prior Agreements
This agreement supersedes any written, electronic, or oral
communication you may have had with G.P.Techno Solutions or any
agent or representative thereof, and constitutes the
complete and total agreement between the parties.
Severability
If any provision of this agreement is determined to be invalid
or unenforceable, all other provisions shall remain in full
force and effect and said provision shall be reformed only to
the
extent necessary to make it enforceable.
REVISIONS TO THIS ACCEPTABLE USE POLICY
G.P.Techno Solutions reserves the right to amend, revise or
modify this Acceptable Use Policy, our TOS (Terms of Service)
and our other policies and agreements at any time and in any
manner. Notice of any revision, amendment, or modification will
be posted in accordance with our TOS (Terms of Service).
Terms of Service gptechnosolutions.com ("The Company") agrees to furnish services
to the Subscriber, subject to the following TOS (Terms of
Service).
Use of G.P.Techno Solutions Service constitutes acceptance and
agreement to G.P.Techno Solutions's AUP as well as G.P.Techno
Solutions's TOS (Terms of Service).
All provisions of this contract are subject to the TOS (Terms of
Service) of gptechnosolutions.com and AUP (Acceptable Use
Policy). The AUP may be changed from time to time at the
discretion of the Company. Subscriber/customer understands that
change to the AUP by the Company shall not be grounds for early
contract termination or non-payment.
Being the user of GPTech services you are agreed and affirm that
you shall not use, display, upload, modify, publish, transmit,
update, share or store any information that : -
(a) belongs to another person;
(b) is harmful, threatening, abusive, harassing, blasphemous,
objectionable, defamatory, vulgar, obscene, pornographic,
paedophilic, libellous, invasive of third parties
privacy, hateful, or racially, ethnically or otherwise
objectionable, disparaging, relating or encouraging money
laundering or gambling, or otherwise unlawful in any manner
whatever;
(c) harm minors in any way;
(d) infringes any patent, trademark, copyright or other
proprietary rights;
(e) violates any law for the time being in force;
(f) discloses sensitive personal information of other person or
to which the user does not have any right to;
(g) causes annoyance or inconvenience or deceives or misleads
the addressee about the origin of such messages or communicates
any information which is grossly offensive or
menacing in nature;
(h) impersonate another person;
(i) contains software viruses or any other computer code, files
or programs designed to interrupt, destroy or limit the
functionality of any computer resource;
(j) threatens the unity, integrity, defense, security or
sovereignty of India, friendly relations with foreign states, or
or public order or causes incitement to the commission of any
cognizable offense or prevents investigation of any offense or
is insulting any other nation.
Being the user of GPTech services you are agreed and affirm that
you shall not Host or publish or edit or store any information
or shall not initiate the transmission, select the receiver of
transmission, and select or modify the information contained
herein above on GPTech servers else it will treated as violation
of GPTech's AUP and the services are liable for
suspended/terminated without refund.
GPTech upon obtaining actual knowledge by itself or been brought
to actual knowledge by an authority mandated under the law for
the time being in force in writing or through email signed
with electronic signature about any such information as
mentioned herein above, shall act expeditiously to work with
user or owner of such information to remove access to such
information that is claimed to be infringing or to be the
subject of infringing activity.
GPTech shall provide information to government agencies who are
lawfully authorized for investigative, protective, cyber
security or intelligence activity. The information shall be
provided
for the purpose of verification of identity, or for prevention,
detection, investigation, prosecution, cyber security incidents
and punishment of offences under any law for the time being in
force, on a written request stating clearly the purpose of
seeking such information.
GPTech shall not deploy or install or modify the technological
measures or become party to any such act which may change or has
the potential to change the normal course of operation of
the computer resource than what it is supposed to perform
thereby circumventing any law for the time being in force.
This Agreement shall be construed in all respects in accordance
with the laws of the state of Jharkhand, India
Disclosure to Law Enforcement: The AUP specifically prohibits
the use of our service for illegal activities. Therefore,
customer/Subscriber agrees that the Company may disclose any and
all subscriber information including assigned IP numbers,
history, account use, etc. to any law enforcement agent who
makes a proper written request without further consent or
notification to the customer/Subscriber. In addition G.P.Techno
Solutions shall have the right to terminate all services set
forth in this Agreement.
Service Rates: Customer/Subscriber acknowledges that the nature
of the service furnished and the initial rates and charges have
been communicated to customer/ Subscriber.
Customer/Subscriber is aware that the Company may prospectively
change the specified rates and charges from time to time. The
promotional offer is contingent upon Company achieving
and maintaining its cost of service goals including but not
limited to rates charged to company by its suppliers.
Payment: Establishment of this service is dependent upon receipt
by the Company of payment of stated charges. Subsequent payments
are due on the anniversary date of the month for
that month's service or, on the annual renewal date in case of
services purchased annually.
Payments are accepted only in the form of crossed Demand Drafts,
Cheques, Credit Cards or any other payment option communicated
by company. Charges for all services are payable
prior to the beginning of each service period. Failure to pay in
no way relieves the customer obligations to make full payment.
G.P.Techno Solutions retains full rights to charge for or alter
specifications or discontinue any of the services/ features
offered under the various schemes at any time, without any prior
notice.
It shall be our endeavor to set-up the server within 3 working
days of the receipt of completed form along with the payment
(realization). If however, there is a delay for any unforeseen
circumstances, the customers are requested to kindly bear with
us. Additional or customized services are available at extra
cost as applicable and mentioned in the hosting scheme.
You accept that your account may be temporarily or permanently
suspended without any prior notice or information to you in any
event of non-payment from your side for any of
G.P.Techno Solutions's services.
Payments and Fees: Checks and Drafts returned for any reason are
subject to returned item charge. Service will be interrupted on
accounts that reach 7 days past due. Service interrupted
for nonpayment may be subject to a reconnect charge fixed at the
sole discretion of G.P.Techno Solutions. Accounts not paid by
due date may be subject to a late fee at the sole discretion
of G.P.Techno Solutions. If you desire to cancel your account,
please raise a ticket in the member control panel 30 days in
advance. Failure to notify cancellation in advance would result
in
services billed and payable for the next period..
Failure to Pay: The Company may temporarily deny all services
provided or terminate this Agreement upon the failure of
customer/Subscriber to pay charges when due. Such termination
or denial will not relieve customer/Subscriber of responsibility
for the payment of all accrued charges, plus reasonable interest
and any collection fees.
In case your hosting service expired before the expiration of
your domain then the Parking page of our company is shown and it
is removed when the payment of hosting renewal is
realized to us.
Renewals
All necessary reminders shall be mailed to clients for renewals,
however, if due to spam filters or technical problems, in case
clients report non-receipt of reminder mails, the company
cannot and shall not be held accountable for suspension or
termination of an account due to non-renewal. It is the owner's
responsibility to make timely renewal payments upon year end
or as the case may be to avoid suspension or termination of
account.
In case of renewals for Dedicated Hosting, if the renewal
remains overdue on 7th day, the hosting account will be
suspended and if it is overdue on 10th day, the account shall be
terminated. It would be the client's responsibility and the
company's, to take necessary backup of data before overdue 10th
day. In case the data gets lost owing to any delay in renewals,
the responsibility would entirely be of clients and no dispute
tickets or complaints shall be entertained by the company at any
level.
Upon expiry of a domain, the registrar shall have every right to
put a default parking page with its own advertisements on it.
Clients acknowledge and accept the fact that in case of expired
domains, restoration of domains after renewal may take at least
five to ten days due to propagation factors or registrar
problems. The restoration charges of a domain during redemption
period would be applicable as per registrar's policy and might
be even a little higher.
Account Cancellation: Requests for canceling accounts may be
made in writing with at least 30 days notice but not more than
60 days prior written notice and by the Subscribers /
Customers through the member control panel
Only the authorized account holder or a authorized contact may
cancel the account. Authorized contacts are appointed only by
the account holder. In the event of cancellation, customer
will automatically be billed for any excess usage during the
then-current calendar month.
Refunds
If Refund request is made by the client and he wants to
terminate the services prior to completion of the tenure fixed,
then it may be terminated on the following grounds as mentioned
below:
A. That client always make available such a balance in his
account/control panel, which is given to him with password and
user name, through which his renewal of the services be done
without fail and client also abide and agrees that if the
services are not continued then he inform GPTech 30 days prior to
renewal date of that service.
B. All Web Hosting (Linux and Windows) plans have a 30 day money
back guarantee. In case you are not satisfied with your service
for any reason, you will receive a full refund if you
cancel your account within 30 days of the activation of your
account.
This 30-day refund policy does not apply to any additional items
or services; this includes but is not limited to POP accounts,
MySQL, and Real Audio®/Video®. Also not included are
Domain Parking services, Domain Registration, VPS & Dedicated
services, along with Reseller plans. No refunds are available
after 30 days.
C. Cancellations After 30 Days. Subscriber may cancel
his/her/its Services at any time with a valid proof of customer
service failer reason, before or after automatic account
renewal, and,
with the exception of any Nonrefundable Fees set forth in
Paragraph (b) and setup fees, if any, which are nonrefundable
after 30 calendar days, receive a pro-rated refund for all other
fees
paid for Services, less Domain Name & RS.500/- Seup Charge.
D. Notice of Cancellation. Subscriber agrees to direct all
cancellation requests to gptechnosolutions.com via email,
billing@gptechnosolutions.com. The cancellation request must
include
verification of ownership of the hosting account and/or
domain(s), as determined by gptechnosolutions.com. Subscriber
must also confirm to gptechnosolutions.com that all emails,
files,
and databases are preserved and backed up somewhere other than
gptechnosolutions.com server space. Once confirmed the
cancellation can be processed as per cancellation policy.
E. Charge backs and Reversals. In the event Subscriber issues a
chargeback or reversal of charges without first following the
above cancellation procedures, the Subscriber will be
responsible for a Rs. 2500/- billing service fee.
However, if it is made after 30 days, then such a request would
not be processed under any circumstance regarding technical,
sales, billing or any reason whatsoever. Upon release of
refund amount in any case by the company, the company shall not
be held accountable for any delay involved in reaching of refund
to the client. The company shall not answer or handle
any tickets in this regard.
Subscriber acknowledges that the service provided is of such a
nature that service can be interrupted for many reasons other
than the negligence of the company and that damages
resulting from any interruption of service are difficult to
ascertain. Therefore, customer/subscriber agrees that the
company shall not be liable for any damages arising from such
causes
beyond the direct and exclusive control of the company.
Customer/Subscriber further acknowledges that the company's
liability for its own negligence may not in any event exceed an
amount equivalent to charges payable by subscriber for services
during the period damages occurred. In no event shall the
company be liable for any special or consequential loss,
damages, or injury.
New Domain Accounts: All new webhosting accounts involving new
domains will be set up and entered into our DNS servers within
24 hours. Due to unforeseen complications, however,
this process may sometimes require up to 7 business days.
For a new domain registration request, a Registrar may take at
least three to seven business days factoring in on elements like
holidays, internal processing issues etc. and in all such
cases, the Company cannot and shall not be held liable if your
domain name gets registered by some other party. In case of any
dispute arising out of this, the company's liability shall be
restricted purely to making refund of the amount received by it
for a new domain request and not beyond.
The company shall not be liable for any delay whatsoever
occurring in the domain transfer process.
Transfer of Domains: New webhosting accounts which involve the
transfer of a domain from another provider to
gptechnosolutions.com will require a minimum of seven (7) days
to be set
up and entered into our DNS servers. In some cases, such
transfers may take up to sixty (60) days. Due to the
unpredictable nature of the transfer process, no guarantees are
made
regarding the amount of time a specific transfer may take. If
the transfer of the domain is done by gptechnosolutions.com on
behalf of the account holder a handling fee will be incurred. If
the customer cancels service during the transfer period for any
reason, all charges are considered earned.
Support Boundaries: G.P.Techno Solutions, provides dedicated
technical support to our customers/subscribers,however in
accordance with purchase plan or service type. We limit our
technical support to our area of expertise. The following is our
guidelines when providing support: G.P.Techno Solutions provides
support related to your server or virtual site physical
functioning. G.P.Techno Solutions does not offer tech support
for application specific issues such as cgi programming, html or
any other such issue. G.P.Techno Solutions does not
provide technical support for YOUR customers. If you are able to
get online and have other questions, the answers may be on our
Knowledge base - we encourage you to check there first.
Sales Commitments
Any commitment of Sales team to client regarding availability of
technical features, unless in accordance with technical
specifications and plans mentioned on company website would not
incur any liability upon the company. All such unsubstantiated
commitments by sales team on phone or mails would not carry any
weight in the eyes of company and exempt it from legal
action.
If upon proper assessment and merits of a particular case, a
contradiction or mismatch is detected by company management
between what was committed and what was stated on website,
if warranted at all, a refund on pro-rata basis would be
provided, but no legal accountability will be entertained.
Ticket, Live Chat & Phone Support
Our telephone and Live Chat support is available for users to
update them about the status of their problems. Phone and chat
support would not at any point of time be available to render
technical and support information to customers. No Third Party
Application be supported in any case by GPTech Support Team.
All clients of Shared Hosting would be allowed to create up to
five (5) tickets per month and up to 5 phone support up to five
(5) times. However, in case of managed Dedicated and VPS
hosting clients there would be no limit on phone and ticket
support. All clients of unmanaged Dedicated and VPS Hosting
would be eligible to create up to eight (8) tickets per month.
Resellers can create up to 7 tickets per month.
For technical and billing related issues, clients can raise
tickets only via member control panel and not through emails
sent to technical and billing departments. For billing and
support
related issues we do not entertain any emails addressed to sales
and abuse departments. All such mails addressed and sent to
cross-functional departments (Sales, Abuse etc) would not
be answered by company. Also all such issues would not be
handled by our team on Live chat.
No queries of technical and billing nature would be entertained
by team on a Sales chat session. The timings for Sales and
Technical chat would be 10:00 am to 7:00 pm. Any phone calls
made to cross-functional departments (Sales, Abuse, etc)
regarding billing or support queries would not be answered by
these departments.
Other than the stipulated channels of support, the company would
not entertain any query, discussion, complaint related to
billing, support, or sales on a face-to-face basis.Customers/clients may strictly desist from approaching any
individual in person regarding technical support or any other
issue. All such attempts would not be entertained or
acknowledged by the Company.
SPAM and Unsolicited Commercial Email (UCE): G.P.Techno
Solutions takes a zero tolerance approach to the sending of
Unsolicited Commercial Email (UCE) or SPAM over our network.
Very simply this means that customers of G.P.Techno Solutions
may not use or permit others to use our network to transact in
UCE. Customers of G.P.Techno Solutions may not host, or
permit hosting of, sites or information that is advertised by
UCE from other networks. In addition, it is not acceptable to
transmit bulk email through remote SOCKS, HTTP or other similar
proxies who in turn make a SMTP (TCP port 25) connection to the
destination mail servers. This technique may result in account
suspension or termination. Violations of this policy carry
severe penalties, including termination of service. In order to
prevent unnecessary blacklisting due to spam we reserve the
right to occasionally sample bulk email being sent from servers.
Violation of G.P.Techno Solutions's SPAM policy will result in
severe penalties. Upon notification of an alleged violation of
our SPAM policy, G.P.Techno Solutions will initiate an
immediate investigation (within 48 hours of notification).
During the investigation, G.P.Techno Solutions may restrict
customer access to the network to prevent further violations. If
a
customer is found to be in violation of our SPAM policy,
G.P.Techno Solutions may, at its sole discretion, restrict,
suspend or terminate customer's account. Further, G.P.Techno
Solutions
reserves the right to pursue civil remedies for any costs
associated with the investigation of a substantiated policy
violation. G.P.Techno Solutions will notify law enforcement
officials if
the violation is believed to be a criminal offense.
First violations of this policy will result in an
"Administrative Fee" of $250 and your account will be reviewed
for possible immediate termination. A second violation will
result in an
"Administrative Fee" of $500 and immediate termination of your
account. Users who violate this policy agree that in addition to
these "Administrative" penalties, they will pay "Research
Fees" not to exceed $175 per hour that G.P.Techno Solutions
personnel must spend to investigate the matter. PLEASE, DO NOT
SPAM from your account.
As our Customers are ultimately responsible for the actions of
their clients over the G.P.Techno Solutions network, it is
advisable that Customers develop a similar, or stricter, policy
for
their clients.
IMPORTANT NOTICE:
BEGINNING IMMEDIATELY, anyone hosting websites or services on
their server that support spammers or cause any of our IP space
to be listed in any of the various Spam Databases
will have their server immediately removed from our network. The
server will not be reconnected until such time that you agree to
remove ANY and ALL traces of the offending material
immediately upon reconnection and agree to allow us access to
the server to confirm that all material has been COMPLETELY
removed. Severe violations may result in immediate and
permanent removal of the server from our network without notice
to the customer. Any server guilty of a second violation WILL be
immediately and permanently removed from our
network without notice.
Network
IP Address Ownership: If G.P.Techno Solutions assigns Customer
an Internet Protocol address for Customer's use, Customer shall
have no right to use that Internet Protocol address
except as permitted by G.P.Techno Solutions in its sole
discretion in connection with the Services, during the term of
this Agreement. G.P.Techno Solutions shall control ownership of
all
Internet Protocol numbers and addresses that may be assigned to
Customer by G.P.Techno Solutions, and G.P.Techno Solutions
reserves the right to change or remove any and all such
Internet Protocol numbers and addresses, in its sole and
absolute discretion. Our allocation of IP addresses is limited
by ARIN's new policies. These new policies state that use of IP
addresses for IP based virtual hosts will not be accepted as
justification for new IP addresses. What this means to you is
that you MUST use name-based hosting where possible. We will
periodically review IP address usage, and if we find that
clients are using IP addresses where name-based hosting could be
used, we will revoke authorization to use those IP addresses
that could be used with name-based hosting.
Bandwidth and Disk Usage: Customer agrees that bandwidth and
disk usage shall not exceed the number of megabytes per month
for the Services ordered by Customer on the Order Form
(the "Agreed Usage"). G.P.Techno Solutions will monitor
Customer's bandwidth and disk usage. G.P.Techno Solutions shall
have the right to take corrective action if Customer's
bandwidth or disk usage exceeds the Agreed Usage. Such
corrective action may include the assessment of additional
charges, disconnection or discontinuance of any and all
Services, or
termination of this Agreement, which actions may be taken is in
G.P.Techno Solutions's sole and absolute discretion. If
G.P.Techno Solutions takes any corrective action under this
section, Customer shall not be entitled to a refund of any fees
paid in advance prior to such action. Bandwidth usage is
measured on a calendar month basis. Both incoming and outgoing
traffic are counted. In the event that a customer exceeds the
included allocation, G.P.Techno Solutions may, at its sole
discretion bill the customer over usage. Unused bandwidth
allocations cannot be carried over to future months, or applied
to other servers.
System and Network Security: Users are prohibited from violating
or attempting to violate the security of the G.P.Techno
Solutions Network. Violations of system or network security may
result in civil or criminal liability. G.P.Techno Solutions will
investigate occurrences, which may involve such violations and
may involve, and cooperate with, law enforcement authorities
in prosecuting Users who are involved in such violations. These
violations include, without limitation:
• Accessing data not intended for such User or logging into a
server or account, which such User is not authorized to access.
• Attempting to probe, scan or test the vulnerability of a
system or network or to breach security or authentication
measures without proper authorization.
• Attempting to interfere with service to any user, host or
network, including, without limitation, via means of
overloading, "flooding", "mail bombing" or "crashing".
• Forging any TCP/IP packet header or any part of the header
information in any e-mail or newsgroup posting.
• Taking any action in order to obtain services to which such
User is not entitled.
Notification of Violation:
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Notification of claimed infringements should be send on
abuse@gptechnosolutions.com.
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G.P.Techno Solutions is under no duty to look at each
customer's or user's activities to determine if a violation of
the AUP has occurred, nor do we assume any responsibility
through
our AUP to monitor or police Internet-related activities.
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First violation: Any User, which G.P.Techno Solutions
determines to have violated any element of this Acceptable Use
Policy, shall receive an email, warning them of the violation.
The
service may be subject at G.P.Techno Solutions's discretion to a
temporary suspension pending a User's agreement in writing, to
refrain from any further violations
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Second Violation: Users that G.P.Techno Solutions determines
to have committed a second violation of any element of this
Acceptable Use Policy shall be subject to immediate
suspension or termination of service without further notice.
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We reserve the right, to drop the section of IP space involved
in Spam or Denial-of-Service complaints if it is clear that the
offending activity is causing great harm to parties on the
Internet. In particular, if open relays are on your network or a
customer's network, or if denial of service attacks are
originating from your network. In certain rare cases, we may
have to do
this before attempting to contact you. If we do this, we will
contact you as soon as is feasible.
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Suspension of Service or Cancellation: G.P.Techno Solutions
reserves the right to suspend network access to any customer if
in the judgment of the G.P.Techno Solutions network
administrators the customer's server is the source or target of
the violation of any of the other terms of the AUP or for any
other reason which G.P.Techno Solutions chooses. If
inappropriate activity is detected, all accounts of the Customer
in question will be deactivated until an investigation is
complete. Prior notification to the Customer is not assured. In
extreme cases, law enforcement will be contacted regarding the
activity. The customer will not be credited for the time the
customer's machines were suspended.
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G.P.Techno Solutions reserves the right to amend its policies
at any time. All Sub-Networks, resellers and managed servers of
G.P.Techno Solutions must adhere to the above policies.
Failure to follow any term or condition will be grounds for
immediate Cancellation. You will be held responsible for the
actions of your clients in the matter described on these Terms
and
conditions. Therefore, it is in your best interest to implement
a similar or stricter Terms and conditions or otherwise called
Acceptable Terms of use policy.
-
Indemnification: G.P.Techno Solutions wishes to emphasize that
in agreeing to the G.P.Techno Solutions Acceptable Use Policy
(AUP) and Terms of Service (ToS), customer
indemnifies G.P.Techno Solutions for any violation of the
Acceptable Use Policy (AUP) and Terms of Service (ToS) that
results in loss to G.P.Techno Solutions or the bringing of any
claim against G.P.Techno Solutions by any third-party. This
means that if G.P.Techno Solutions is sued because of a
customer's or a customer of a customer's activity, the customer
will
pay any damages awarded against G.P.Techno Solutions, plus all
costs and attorney's fees.
Miscellaneous Provisions: You must provide us with, and keep
current, good contact information for you. E-mail, fax, and
telephone contacts are used, in that order of preference.
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A waiver by the Company of any breach of any provision of this
Agreement by customer/Subscriber shall not operate as or be
construed as a continuing or subsequent waiver
thereof or as a waiver of any breach of any other provision
thereof.
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Subscriber shall not transfer or assign this Agreement without
the prior written consent of the Company. Company may assign
Agreement at anytime without consent from or notice
to Subscriber. Company reserves right to cancel customers rights
under this contract at anytime without further obligation.
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G.P.Techno Solutions takes no responsibility for any material
input by others and not posted to the G.P.Techno Solutions
Network by G.P.Techno Solutions. G.P.Techno Solutions is
not responsible for the content of any other websites linked to
the G.P.Techno Solutions Network; links are provided as Internet
navigation tools only. G.P.Techno Solutions disclaims any
responsibility for any such inappropriate use and any liability
to any person or party for any other person or party's violation
of this policy.
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G.P.Techno Solutions is not responsible for any damages your
business may suffer. G.P.Techno Solutions does not make implied
or written warranties for any of our services.
-
G.P.Techno Solutions denies any warranty or merchantability for
a specific purpose. This includes loss of data resulting from
delays, non-deliveries, wrong delivery, and any and all
service interruptions caused by G.P.Techno Solutions.
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It is absolutely forbidden to host pornographic content or IRC
servers on Virtual Server Accounts. Virtual Server Accounts
found hosting this material will be subject to immediate
cancellation without refund.
Responsibility for Content: You, as G.P.Techno Solutions's
customer, are solely responsible for the content stored on and
served by your G.P.Techno Solutions server.
Windows Servers: Requirements for using Microsoft software.
Customers/ Subscribers are prohibited from allowing more than
five (5) authenticated users of the Microsoft Windows
Server Operating Systems under Microsoft licensing terms and
could create liability issues with Microsoft if violated.
Customer agrees not to remove, modify or obscure any copyright,
trademark or other proprietary rights notices that appear on
Software Products or that appear during the use of
Software Products. Customer further agrees not to reverse
engineer, decompile, or disassemble the Software Products.
G.P.Techno Solutions may provide you access to other third party
software and/or services ("Third Party Products ") through
reseller relationships G.P.Techno Solutions has
established with certain commercial vendors, including without
limitation, Microsoft Corporation ("Third Party Vendors").
Unless otherwise notified, Customer understands that product
support for Third Party Products is provided by G.P.Techno
Solutions and not by the Third Party Vendor. Neither G.P.Techno
Solutions nor any Third Party Vendor makes any
representations or warranties, express or implied, regarding any
Third Party Products. Customer expressly acknowledges and agrees
that use of third party products is at customer's sole
risk and such third party products are provided "as is" and
without representation or warranty of any kind from G.P.Techno
Solutions or any third party vendor, including without
limitation, any implied warranty of merchantability, fitness for
a particular purpose, accuracy or completeness of responses or
results, correspondence to description, or non-infringement
of third party rights. To the maximum extent permitted by
applicable law, neither G.P.Techno Solutions nor any third party
vendor will be legally responsible for any damages, whether
direct, indirect, or consequential, arising from the use or
inability to use any third party product. Customer agrees to
observe the terms of any license and/or applicable end user
subscriber
agreement for third party products and that customer shall be
fully liable to third party vendors and G.P.Techno Solutions
with respect to any improper use of such third party products or
violation of license agreements with them and/or applicable end
user subscriber agreements. Force Majeure: Neither party shall lose any rights hereunder or
be liable to the other party for damages or losses on account of
failure of performance by the defaulting party if the failure
is occasioned by any occurrence or contingency beyond its
reasonable control, including war, strike, fire, Act of God,
earthquake, flood, lockout, embargo, governmental acts or orders
or
restrictions, failure of suppliers, or any other reason where
failure to perform is beyond the reasonable control of the
nonperforming party; provided that such party shall use
commercially
reasonable efforts to promptly mitigate any damages or losses.
Denial of Service: We reserve the right to refuse service to
anyone at any time for any reason.
Jurisdiction
The laws of the Republic of India shall govern this agreement
In any event of dispute the area of Jurisdiction would be Ranchi
only.
Acknowledgement
By placing, hiring and continuing to maintain or place
information at G.P.Techno Solutions servers you are stating
and acknowledging that you have read the aforementioned terms
and conditions and that you understand such terms and conditions
and agree to be bound by them. |